Your First Visit

Starting counselling can be stressful, especially if it is a new experience for you. No matter what your reasons are for seeking therapy or assessment, you will be more comfortable if you know what to expect. Whether you are meeting your counsellor in-person or remotely, you can expect to be listened to non-judgmentally and supported.

During the first session your therapist will typically ask questions about you and your life. This will help to clarify the situation and circumstances that bring you to counselling. Your therapist will also review intake forms and discuss confidentiality and privacy. This initial session is also the time to discuss any of your concerns and reservations, as well as hopes and goals for counselling.

What will I need for my in-person session?

We are glad to offer our clients a warm and comfortable space located at 700 Queen Street in the City Park neighbourhood. Free and paid street parking is available close to the office.

You can bring along a note book and a pen if you would like to take notes, though you do not have to.

Please, feel free to wear a mask, if you prefer to do so.

What will I need for online counselling?

You can stay in the comfort of your own home. All you need is internet access and a private room. You can use your cell phone, tablet, laptop, or desktop computer. After you book a session, your counsellor will email you to answer any questions and help set up a connection. You will receive a secure link for each one of your sessions 30 minute before the booked time.

If you are unsure about how to connect, here is a brief video that may help:

You can also take a look at this article.

Do you use an iPhone or iPad to access your online appointments? If so, please ensure you have the latest version of the Jane Online Appointments app by visiting the app store.

What will I need for my phone counselling session?

You can also try a phone counselling session. Similarly to online sessions, you will feel most comfortable in a private space. Your counsellor will call you at the time of the appointment. If you were interested, your counsellor may email you therapeutic materials (articles, worksheets, links to useful online resources) to review between the sessions.

What if I have any other questions?

Do not hesitate to email your counsellor using their personal webpage or send us an email at

We will be glad to help.