Online Counselling

What is Online Counselling?

Online counselling, sometimes called Telehealth, has become a common therapy option for many people in Canada over the last several years. There are studies that show Telehealth can be as effective as conventional in-person therapy. Some people actually feel more comfortable with online sessions and find they can talk with more ease. So, whether you have a busy schedule, you travel a lot or live in the area where it is difficult to reach a therapist in person, online counselling can be a good way to get the support you want.

At this time, with the stress related to the Covid-19 pandemic and heath recommendations, online counselling is a way to stay connected to mental health resources and learn skills to manage anxiety and regain balance. Even if you are new to counselling, you may benefit from talking to a counsellor during this time.

If you have never tried online or phone counselling sessions, you may feel uneasy and a little nervous about it. We will help you get comfortable from the start. It really is quite easy. It may also be useful to remember that the counsellor you will meet online or over the phone is a real caring person, invested in your wellbeing. We want to help, and we are flexible and creative about it, using the experience of effective online therapists from across the world.

What will I need for online counselling?

You can stay in the comfort of your own home. All you need is internet access and a private room. You can use your cell phone, tablet, laptop, or desktop computer. After you book a session, your counsellor will email you to answer any questions and help set up a connection. You will receive a secure link for each one of your sessions 30 minute before the booked time.

If you are unsure about how to connect, here is a brief video that may help:

You can also take a look at this article.

Do you use an iPhone or iPad to access your online appointments? If so, please ensure you have the latest version of the Jane Online Appointments app by visiting the app store.

What will I need for my phone counselling session?

You can also try a phone counselling session. Similarly to online sessions, you will feel most comfortable in a private space. Your counsellor will call you at the time of the appointment. If you were interested, your counsellor may email you therapeutic materials (articles, worksheets, links to useful online resources) to review between the sessions.

What if I have any other questions?

Do not hesitate to email the counsellor you are planning to see using their webpage or send us an email at

We will be glad to help.